Announcements From The Telecom & IT Industry

Keeping you up to date with the important news that may affect your business.

Allworx Tech Bulletin: 10/31/2017 -Continuing incompatibility of Allworx Reach with iOS 11

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Until a new version of Allworx Reach is available in the App Store, we recommend delaying installation of Apple iOS 11 on devices running Reach.

Despite earlier communication from Allworx stating that the incompatibility between Allworx Reach and iOS 11 has been resolved, we are now recommending Allworx Reach for iOS users avoid installing iOS 11 on their Apple devices. Additional issues have been identified.

The aggressive battery and network management of iOS 11 interferes with the Reach application’s ability to receive incoming calls while (1) the application is in the background and (2) the device is unplugged from its power source, because iOS 11 is disabling the app’s access to the device’s network interface.

Allworx Reach for iOS 3.0.10.1, published in the App Store today (9/22/2017), does provide the following:

  • Reach will stay connected during an active call, in both foreground and background.
  • Reach will stay connected while the device is plugged into a power source.

However, when it is unplugged, its access to the network becomes severely restricted, and incoming calls will be missed.

We are continuing to investigate short-term solutions. A future release of Reach and Allworx Server software will support Apple Push Notifications, which is Apple’s preferred method for waking up devices.

Allworx Tech Bulletin: 9/21/2017 - Allworx Reach Users – DO NOT upgrade to iOS 11 on your Apple Device!

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REACH Users: Do not upgrade to iOS 11 on your Apple Device 

 

Apple released new upgradeable software on September 19, 2017, iOS 11. Despite testing successfully with iOS 11 Beta, we have discovered that the final release of iOS 11 by Apple on September 19 is disrupting the ability of Allworx Reach for iOS to receive calls while the application is in the background. We recommend that Apple device users avoid installation of iOS 11 while we investigate this problem. We are working with Apple to resolve this issue as quickly as possible and will notify you when there is resolution. Android users can continue to use the Allworx REACH application as they always have.

General Dial Tone: 8/10/2017 - Experiencing trouble after the mandatory 10-Digit Dialing change?

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Western Washingtonians now have to dial 10 numbers when calling from any and all phones. The new area code applies to all Western Washington numbers, including the 360, 206, 253 and 425 area codes.

This may affect the way your telephone system works! Examples include: Stored contact lists in telephones, internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, etc.

If you are experiencing any issues related to this change, please don’t hesitate to give us a call today!

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